30 Jul 2021  | Support Center » Knowledgebase » Video
Support Centre


 Main Categories


Knowledgebase Categories
The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.

 Cannot Connect to Server / Black Screens on LMS
 If you are having a problem connecting to your model, and receive the message that you are connecting to server - AND you are using MSIE or AOL, it is most probable that you have your ActiveX Filtering turned on. Try thisL Disable ActiveX Filterin
 Videos Stalling
 Some customers have complained of videos stalling about half way through in WMP. The reason for this may be that we have recently converted to Hi-Def. The large WMV movies are all encoded in high definition, and you may not have the proper codec to
 Can I save the clips?
 Yes, you can save the clips in QT or in WMV. You cannot save the flash files. You can either choose to save within the player, or simply right click on the link to save to your hard drive. In Windows media player, while viewing our HD clips, the ar
 Increase Cam Video Screen
 To increase the size of your live cam screen simply press Control and + on a pc, or Command and + on Mac. To decrease the size of the screen simply press Control and - on a PC, or Command and - on Mac.
Home | Submit a Ticket | Knowledgebase | Downloads

Help Desk Software By Kayako SupportSuite v3.40.01